Simmans Medical is committed to providing a high level of healthcare service to our valued customers. Where the client has any cause for concern about the services provided during the Assignment, the Client shall submit such concern to Simmans Medical and such concern shall be dealt with in accordance with the company's complaints procedure.

Simmans Recruitment Limited and its associated divisions’ i.e. Simmans Medical are committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact the consultant you are dealing with. You can write to him/her at: Simmans Recruitment Limited, 109 Church Street, Croydon, Surrey, CR0 1RN.

We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint together with the complaint procedures. You can expect to receive our letter within 2-5 days of us receiving your complaint.

Simmans Medical will fully investigate any complaints in partnership with the complainant. We aim to bring to a close all complaints to the mutual satisfaction of both parties. In the event if you are not satisfied with the way we have dealt with your complaint you can contact the Commissions of Social Care Standard, 8th Floor, Grosvenor House, 125 High Street, Croydon
CRO 9XP or the REC, the industry trade association, of which we are a member by writing to the Professional Standards Manager, REC, 36-38 Mortimer Street, London W1W 7RG